At My Textile Fabrics, we have a Strict non Return Policy. Please read the following:
We have a strict no Return Policy.
All Fabric Cut Yardages and Sample Swatches are sold as is – no returns.
All Fabric Bolt orders are up to the discretion of My Textile Fabric for return eligibility.
Faulty Orders
Faulty Orders are defined as under: "Missing Merchandise", "Damaged Products", and "Products shipped incorrectly" Faulty Orders are to be reported to My Textile Fabrics within 10 days of receipt of merchandise. Failure to do so will be interpreted by our company as negligence and client will therefore hold us harmless on any faulty orders for which we are not notified of. Please place all orders well in advance of the date for which you need your merchandise. Our company cannot accommodate customers on errors for orders received within 10 business days of the date the merchandise is needed for use. Since our store needs time to receive your returned merchandise, inspect it and send replacement items we cannot be expected to pay for expedited shipping for customers who do not provide us with sufficient time to correct the error. All faulty orders will be shipped via ups ground. Upgraded shipping methods will be decided and paid for by the discretion of the client. Missing Merchandise will also need to be notified to our associates. Client needs to check packages packed carefully. All items will be noted with quantities and size. Missing Merchandise will also need to follow our return policy. Please call an associate for help. Under no circumstance will our company be held responsible for expedited shipping on any faulty orders.
Dye Lots
Under no Circumstances will My Textile Fabrics accept a refund or exchange for fabric color dye lot changes. Within a given product purchased, a color difference of 5% will always be acceptable. Color dye lot changes are normal and My Textile Fabrics will not accept any cancellations, refund, or exchanges due to the nature of the fabric color difference. Please make your product and color selections carefully as we will not be able to return or exchange products for such reasons. Irregularity of 5% is accepted on all items. Exchanges for color discrepancies will not be accepted. We suggest that clients request fabric, color, or product samples prior to purchase if slight color discrepancies are not acceptable for your application.