Terms and Conditions

Refund Policy

At My Textile Fabrics, we have a Strict non Return Policy. Please read the following:

We have a strict no Return Policy.

All Fabric Cut Yardages and Sample Swatches are sold as is – no returns.

All Fabric Bolt orders are up to the discretion of My Textile Fabric for return eligibility.

Faulty Orders

Faulty Orders are defined as under: "Missing Merchandise", "Damaged Products", and "Products shipped incorrectly" Faulty Orders are to be reported to My Textile Fabrics within 10 days of receipt of merchandise. Failure to do so will be interpreted by our company as negligence and client will therefore hold us harmless on any faulty orders for which we are not notified of. Please place all orders well in advance of the date for which you need your merchandise. Our company cannot accommodate customers on errors for orders received within 10 business days of the date the merchandise is needed for use. Since our store needs time to receive your returned merchandise, inspect it and send replacement items we cannot be expected to pay for expedited shipping for customers who do not provide us with sufficient time to correct the error. All faulty orders will be shipped via ups ground. Upgraded shipping methods will be decided and paid for by the discretion of the client. Missing Merchandise will also need to be notified to our associates. Client needs to check packages packed carefully. All items will be noted with quantities and size. Missing Merchandise will also need to follow our return policy. Please call an associate for help. Under no circumstance will our company be held responsible for expedited shipping on any faulty orders.

Dye Lots

Under no Circumstances will My Textile Fabrics accept a refund or exchange for fabric color dye lot changes. Within a given product purchased, a color difference of 5% will always be acceptable. Color dye lot changes are normal and My Textile Fabrics will not accept any cancellations, refund, or exchanges due to the nature of the fabric color difference. Please make your product and color selections carefully as we will not be able to return or exchange products for such reasons. Irregularity of 5% is accepted on all items. Exchanges for color discrepancies will not be accepted. We suggest that clients request fabric, color, or product samples prior to purchase if slight color discrepancies are not acceptable for your application.

Irregular Cuts

Under no Circumstances will My Textile Fabrics accept a refund or exchange for irregular cut sizes. My Textile Fabrics is a custom made to order company. Irregularity of 10% is accepted on sizes of all items during the finished product. Issues regarding fitting will also not be accepted under the irregular cuts. We suggest that clients request fabric, color, or product samples prior to purchase if slight fitting or estimated sizes are not acceptable for your application.

Return Policy

At My Textile Fabrics, we have a Strict non Return Policy. Please read the following:

We have a strict no Return Policy.

All Fabric Cut Yardages and Sample Swatches are sold as is – no returns.

All Fabric Bolt orders are up to the discretion of My Textile Fabric for return eligibility.

Faulty Orders

Faulty Orders are defined as under: "Missing Merchandise", "Damaged Products", and "Products shipped incorrectly" Faulty Orders are to be reported to My Textile Fabrics within 10 days of receipt of merchandise. Failure to do so will be interpreted by our company as negligence and client will therefore hold us harmless on any faulty orders for which we are not notified of. Please place all orders well in advance of the date for which you need your merchandise. Our company cannot accommodate customers on errors for orders received within 10 business days of the date the merchandise is needed for use. Since our store needs time to receive your returned merchandise, inspect it and send replacement items we cannot be expected to pay for expedited shipping for customers who do not provide us with sufficient time to correct the error. All faulty orders will be shipped via ups ground. Upgraded shipping methods will be decided and paid for by the discretion of the client. Missing Merchandise will also need to be notified to our associates. Client needs to check packages packed carefully. All items will be noted with quantities and size. Missing Merchandise will also need to follow our return policy. Please call an associate for help. Under no circumstance will our company be held responsible for expedited shipping on any faulty orders.

Dye Lots

Under no Circumstances will My Textile Fabrics accept a refund or exchange for fabric color dye lot changes. Within a given product purchased, a color difference of 5% will always be acceptable. Color dye lot changes are normal and My Textile Fabrics will not accept any cancellations, refund, or exchanges due to the nature of the fabric color difference. Please make your product and color selections carefully as we will not be able to return or exchange products for such reasons. Irregularity of 5% is accepted on all items. Exchanges for color discrepancies will not be accepted. We suggest that clients request fabric, color, or product samples prior to purchase if slight color discrepancies are not acceptable for your application.

Irregular Cuts

Under no Circumstances will My Textile Fabrics accept a refund or exchange for irregular cut sizes. My Textile Fabrics is a custom made to order company. Irregularity of 10% is accepted on sizes of all items during the finished product. Issues regarding fitting will also not be accepted under the irregular cuts. We suggest that clients request fabric, color, or product samples prior to purchase if slight fitting or estimated sizes are not acceptable for your application.

Shipping Policy

Shipments will be made to the United States and Canada using:
  • United Parcel Service (UPS):  These include: UPS Ground, 3rd Day Select, 2nd Day Air, Next Day Air.  See Item details for more information.
  • Other forms of shipping may be used in certain circumstances. These include LTL services and or USPS for smaller items

Shipping insurance is optional unless required for a specific item. See item description for more details.

All UPS shipments will be insured for 100 dollars a package/tracking number.

We ship items every business day (Monday through Friday). Shipment will occur as soon as possible, please allow an approximate 5 working days before your order is shipped. During peak seasons, processing times may extend up to 10 days or more (March through November).

 
  • All orders over 50 dollars are shipped free with regular ground UPS.
  • If we may choose to ship with an alternative shipping company, we may do so without contacting the client.
  • All orders are subject to a 5.99 Handling Fee.
  • Free Shipping is only available for the continental United States.  This offer is excluded to Alaska, Puerto Rico, Hawaii, and so.  Canada is not included either on this offer.
  • Orders 49 dollars and under will be subject to regular shipping fees.
  • For the most part of our shipments, we use United Parcel Service (UPS).
  • All samples will be shipped with Regular Standard Mail or UPS.  On The Go Linens will determine which method to choose and will not contact the client.

Shipping Responsibilities

a) If your order does qualify for Free shipping:

FOB Origin, freight allowed

  • Seller pays freight charges
  • Buyer owns goods in transit
  • Buyer files any damage claims

Title passes to the buyer at the moment the goods are transferred to the carrier. The buyer must file the claim as the owner of freight which is lost or damaged en route to the destination. Freight will be paid by the seller and the cost of freight has already been figured into the cost of goods.

b) If your order does not qualify for free shipping:

According to the Uniform Commercial Code (UCC) regulations:

FOB Origin, prepay freight & add

  • Seller pays freight charges, recharges to buyer
  • Buyer owns goods in transit
  • Buyer files any damage claims

Title passes to the buyer at the moment the goods are transferred to the carrier. The buyer must file the claim as the owner of freight which is lost or damaged en route to the destination. Freight will be paid by the seller and the cost of freight has already been figured into the cost of goods.