Terms & Conditions
These Terms & Conditions (“Terms”) govern your access to and use of the My Textile Fabric website and your purchase of products from My Textile Fabric (“we,” “us,” or “our”). By using our website or placing an order, you agree to these Terms, along with our Shipping Policy and Return & Exchange Policy.
1. Eligibility & Customer Responsibility
- You must provide accurate and complete information when placing an order, including shipping address, email, and phone number.
- You are responsible for reviewing product details, measurements, and descriptions prior to purchase.
- Customers are strongly encouraged to order sample swatches before placing bulk or color-sensitive orders.
2. Orders, Acceptance & Right to Cancel
All orders are subject to acceptance by My Textile Fabric. We reserve the right to cancel, refuse, or limit any order at our sole discretion, including (but not limited to) orders involving:
- Suspected fraud, unauthorized payment activity, or chargeback risk
- Incorrect pricing, listing errors, or website/technical errors
- Inventory shortages or product availability concerns
- Shipping restrictions or address verification issues
- Unusual order quantities or abnormal purchasing behavior
- Policy violations or misuse of our website
If an order is canceled after payment has been captured, a refund will be issued to the original payment method (when applicable).
3. Product Information, Fabric Variations & Disclaimers
- Fabric appearance may vary due to lighting, monitor settings, device screens, and production variation. Customers are responsible for confirming suitability before cutting or using fabric.
- Dye Lot / Color Variations: Due to industry-standard production variances, color variations of up to 10% may occur and are not grounds for return, refund, or exchange.
- Cut-to-Order / Sizing Variance: As a cut-to-order operation, dimensional variance of up to 10% in length or width is considered acceptable and is not a defect.
4. Pricing, Fees & Taxes
- All prices are shown in U.S. Dollars unless otherwise stated.
- We reserve the right to update pricing, promotions, and product availability at any time.
- All orders are subject to a $3.99 handling fee.
- Sales tax may apply depending on your location and applicable laws.
5. Shipping, Delivery & Carrier Responsibility
Shipping and delivery are governed by our Shipping Policy. Key terms include:
- We ship Monday through Friday (excluding holidays). Processing times vary and may extend during peak seasons.
- Delivery estimates are not guaranteed. Carrier delays may occur due to weather, peak season congestion, service disruptions, or other circumstances outside our control.
- Carrier selection and service level may be adjusted at our discretion without notice (comparable service may be substituted).
- Once an order has shipped, shipping charges are non-refundable due to carrier delays or missed delivery estimates.
Unless otherwise required by law, orders ship FOB Origin (title and risk of loss transfer when the shipment is tendered to the carrier).
6. Address Accuracy, Undeliverable Packages & Reroutes
- Customers are responsible for providing a complete and accurate shipping address (including apartment/unit number, gate codes, and access details).
- If a package is returned due to incorrect/incomplete address, refused delivery, failed delivery attempts, or unclaimed packages, the customer may be responsible for reshipping costs and any carrier fees charged.
- Address changes or reroute/intercept requests may not be possible once an order is processed or shipped. If available, carrier reroute/intercept fees are the customer’s responsibility.
7. Delivered Packages & Theft (“Porch Piracy”)
If tracking shows a package as Delivered, the order is considered successfully delivered. My Textile Fabric is not responsible for theft, loss, or misplacement after delivery confirmation by the carrier. Customers are encouraged to ship to secure locations when possible.
8. Customs, Duties & International Fees (Including Canada)
Customers are solely responsible for all customs duties, import taxes, brokerage fees, and related charges. These fees are not included in the shipping cost paid at checkout and are not collected by My Textile Fabric.
9. Returns, Exchanges & Final Sale Terms
Returns and exchanges are governed by our Return & Exchange Policy. Key terms include:
- All sales are final unless approved in writing under the Return & Exchange Policy.
- Many products are cut-to-order and are considered final sale.
- Approved returns/exchanges may be subject to a 45% restocking fee.
- Shipping charges, handling fees, expedited shipping upgrades, and customs/duties are non-refundable.
10. Faulty Orders (Missing / Damaged / Incorrect Items)
Faulty Orders are limited to: missing merchandise, damaged merchandise (arrived damaged), or incorrect items shipped.
- Faulty Orders must be reported in writing within 10 calendar days of delivery.
- Customers must inspect shipments upon receipt and provide documentation/photos when requested.
- Replacement shipments (if approved) will ship via UPS Ground or carrier of our choice.
- Expedited replacement shipping is not provided unless approved and paid for by the customer.
My Textile Fabric may assist with carrier claim documentation when reasonably possible; however, carrier claim approval and reimbursement decisions are made solely by the carrier.
11. Chargebacks & Disputes
Customers agree to contact My Textile Fabric first to attempt to resolve any order concerns before initiating a chargeback or payment dispute. Fraudulent or improper chargebacks may result in order cancellation, account restrictions, and/or dispute evidence submission including delivery confirmation and customer communications.
12. Limitation of Liability
To the maximum extent permitted by law, My Textile Fabric shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, project delays, business interruption, or replacement costs arising from the use of our products or website.
Our total liability for any claim related to an order shall not exceed the amount paid for the product(s) giving rise to the claim.
13. Force Majeure
We are not responsible for delays or failure to perform due to events beyond our reasonable control, including but not limited to severe weather, natural disasters, carrier disruptions, strikes, governmental actions, supply chain interruptions, or system outages.
14. Intellectual Property
All website content, product images, text, graphics, and branding are the property of My Textile Fabric and may not be used, copied, or reproduced without written permission.
15. Governing Law & Jurisdiction
These Terms shall be governed by the laws of the State of California, United States. Any disputes shall be submitted exclusively to the courts located in Los Angeles County, California.
16. Updates to These Terms
We reserve the right to update these Terms at any time. Changes will be effective upon posting on this page. Continued use of the website or placing an order after changes are posted constitutes acceptance of the updated Terms.
17. Contact Information
For questions regarding these Terms, please contact us at:
info@mytextilefabric.com