Frequently Asked Questions (FAQ)
Welcome to My Textile Fabric. We know ordering fabric—especially for events, apparel production, or custom projects—requires clarity, speed, and trust. Below you’ll find answers to our most common questions to help you shop with confidence.
🧵 How long does it take to receive an order after it’s placed?
We process and ship orders as quickly as possible from our Los Angeles warehouse. Processing times depend on the type of order:
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Cut Yardage Orders: Ship within 1–2 business days
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Full Bolt Orders: Ship within 1 business day
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Fabric Sample / Swatch Orders: Ship within 2–3 business days
Once shipped, delivery time depends on the selected shipping method and carrier transit times.
🚚 What shipping methods does My Textile Fabric use?
We primarily ship using UPS and FedEx for reliability and speed. For larger or bulk orders, freight forwarders or trucking companies may be used at the sole discretion of My Textile Fabric.
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Sample swatches may be shipped via USPS Regular Mail.
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Shipping options and costs are calculated at checkout when applicable.
💳 What payment methods are accepted?
We accept a wide range of secure payment options for your convenience:
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Visa
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Mastercard
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American Express
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Discover
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Shop Pay
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PayPal
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Amazon Pay
All transactions are processed securely.
🔁 What is your return policy?
We have a clearly defined return process to ensure fairness and transparency. Please review our full return policy here:
👉 https://mytextilefabric.com/pages/return-policy
If you have questions before placing an order, we strongly recommend ordering a sample swatch to ensure color, texture, and suitability.
🎨 How can I get swatches or samples?
Sample swatches are readily available for most fabrics on our website.
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Samples can be ordered directly online when available
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Or call one of our knowledgeable associates for personalized assistance
Ordering a sample is the best way to ensure color accuracy and fabric suitability before committing to a larger purchase.
🏗️ Will My Textile Fabric accept a job it cannot handle?
No—and we are proud of that.
At My Textile Fabric, we understand how critical timing and reliability are for events, productions, and manufacturing schedules. If we feel we cannot meet your deadline or properly service your order, we will not accept the job.
We believe it is better to be honest and protect your project than risk delays or complications. Your trust matters to us.
⚡ Are rush orders available?
Yes. We do accept rush orders whenever possible.
Please contact one of our associates directly to discuss:
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Availability
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Cut schedules
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Expedited shipping options
We will always do our best to accommodate urgent timelines.
📦 Who is responsible for merchandise after it has shipped?
Ownership and responsibility for goods transfer according to FOB Origin terms, as outlined below:
Orders that qualify for Free Shipping
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FOB Origin, freight allowed
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Seller pays freight charges
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Buyer owns goods in transit
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Title passes to the buyer once goods are transferred to the carrier
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Buyer must file any loss or damage claims with the carrier
The cost of freight is already factored into the price of goods.
Orders that do NOT qualify for Free Shipping
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FOB Origin, freight prepaid & added
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Seller pays freight charges and recharges buyer
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Buyer owns goods in transit
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Title passes to the buyer once goods are transferred to the carrier
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Buyer must file any loss or damage claims with the carrier
In this case, freight charges will be added to the invoice.
🌍 What are Customs and Duty Fees?
For orders shipped outside of the United States, your country may impose customs, import duties, taxes, or brokerage fees.
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These fees are determined by your local government
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The customer is fully responsible for all customs and import charges
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My Textile Fabric does not control or collect these fees
We recommend checking with your local customs office for details prior to placing an international order.
📞 Still have questions?
Our team is here to help.
If you need assistance with fabric selection, bulk pricing, rush orders, or samples, please contact one of our associates. We are happy to guide you every step of the way.
Thank you for choosing My Textile Fabric—your trusted source for quality fabrics, fast service, and honest support.