Customer Service
Customer Satisfaction
At My Textile Fabric, we believe great fabric is only half the experience — the other half is the service behind it. Our team is here to help you choose the right material, color, and finish for your project, whether you’re designing apparel, planning an event, manufacturing in volume, or creating something special at home.
We’re proud of the feedback we receive from customers across the U.S. and beyond. If you’ve found us through our online reviews, you’ll see the same themes come up again and again: fast shipping, helpful support, and consistent quality. We don’t take that trust for granted — and we work hard every day to earn it.
Our goal is simple: make your shopping experience easy, smooth, and stress-free. From a user-friendly website to real customer support when you need it, we’re always improving based on what our customers tell us.
Shipping & Delivery
We ship orders Monday through Friday (excluding holidays) from Los Angeles, California. Most shipments are delivered using UPS, FedEx, or USPS depending on the order size, destination, and service availability.
For large or oversized orders, we may use LTL freight, freight forwarders, or other carriers when necessary. Our team selects the best shipping method to help ensure safe delivery and reliable transit times.
Privacy & Security
Your privacy matters to us. We collect information when you register on our site, place an order, subscribe to our newsletter, or contact our team. Our website is secured with SSL encryption (https) to help protect your information during checkout.
For full details on how we handle customer data and what tools we use to improve your experience, please review our Privacy Policy.
Returns & Replacements
Because many of our products are cut-to-order, most fabric sales are considered final sale. To avoid any issues, we strongly recommend ordering sample swatches before placing bulk or color-sensitive orders.
If you experience a verified issue such as missing items, damage on arrival, or an incorrect item shipped, our team will work with you to help resolve it as quickly as possible. Please contact us within the timeframe listed in our Return & Exchange Policy.
Great Prices
Since launching in 2019, My Textile Fabric has built long-term relationships with trusted mills, warehouses, and suppliers worldwide. These partnerships allow us to offer high-quality fabrics at competitive prices while keeping a strong inventory available for our customers.
Our pricing is designed to support everyone from first-time buyers to professional designers and event teams — without compromising on quality or service.
Reliability & Dependability
We know that timing matters — especially for events, productions, and manufacturing deadlines. Our team works hard to maintain dependable stock levels and quick processing so you can order with confidence.
With a large warehouse operation in Los Angeles, we’re able to support both small orders and larger-volume needs with consistent fulfillment and reliable service.
Array of Colors
Color is everything — and we love helping customers find the perfect match. We carry a wide range of tones and colorways across many of our collections, giving you the flexibility to design with confidence.
If you’re working on a specific palette or theme, we highly recommend ordering swatches first to confirm the look in your lighting and environment.
Need Help?
Our team is happy to assist with product questions, availability, and general guidance before you place your order. Please contact us anytime at: info@mytextilefabric.com